Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Woofer LLC, an Egyptian Limited Liability Company ("Woofer," "we," "our," or "us"), operating the Zaptaa Leads platform at leads.zaptaa.com and app.zaptaa.com(collectively, the "Service").

By creating an account, accessing, or using the Service in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy and Refund Policy, which are incorporated herein by reference.

If you do not agree to these Terms, you must not access or use the Service.

2. Company Identity & Ownership

The Zaptaa Leads platform is wholly owned and operated by Woofer LLC, incorporated under Egyptian law. All rights, title, and interest in and to the Service — including all software, content, trademarks, trade names, logos (including "Zaptaa," "Zaptaa Leads," and the Zaptaa logo), and intellectual property — are and shall remain the exclusive property of Woofer LLC.

3. Description of Service

Zaptaa Leads is a subscription-based SaaS platform providing sales teams with:

• Access to a curated pool of business leads with filtering and search capabilities.
• A power dialer for accelerated outbound calling.
• CRM tools including contact management, follow-up scheduling, and pipeline tracking.
• Deal and contract management workflows.
• AI-powered lead enrichment (via Google Gemini).

The Service is provided on an "as-is" and "as-available" basis. We reserve the right to modify, suspend, or discontinue any feature at any time with reasonable notice.

4. Eligibility

To use the Service, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction.
• Have the legal authority to enter into binding contracts.
• Not be prohibited from receiving or using services under applicable law.
• If registering on behalf of a company, have authority to bind that company.

5. Accounts & Registration

You are responsible for providing accurate, current, and complete registration information and for maintaining the security of your account credentials. You agree to:

• Notify us immediately at hello@zaptaa.com of any unauthorized account access.
• Not share your login credentials with any third party.
• Accept responsibility for all activity that occurs under your account.

We reserve the right to suspend or terminate accounts that violate these Terms or that are inactive for an extended period, with prior notice where practicable.

6. Subscriptions & Payment

6.1 Subscription Plans

The Service is offered on paid subscription plans billed monthly or annually. Current pricing is displayed on our pricing page and may be updated with 30 days' advance notice to existing subscribers.

6.2 Billing & Payment Processor

All payments are processed by Paddle.com Market Limited ("Paddle"), our authorized merchant of record. Paddle handles all credit card transactions, tax collection, and billing inquiries. By purchasing a subscription, you agree to Paddle's terms of service and privacy policy in addition to these Terms.

• Subscriptions auto-renew at the end of each billing cycle unless cancelled.
• You authorize Paddle to charge your payment method on a recurring basis.
• All prices are displayed in USD and exclusive of applicable taxes unless stated otherwise.
• Applicable taxes (VAT, GST, etc.) will be added at checkout based on your location.

6.3 Failed Payments

If payment fails, we will retry your card up to three times over 7 days. If payment remains unsuccessful, your access to the Service will be suspended until payment is resolved.

7. Cancellation

You may cancel your subscription at any time from your account settings. Upon cancellation:

• Your subscription remains active until the end of the current billing period.
• No further charges will be made after cancellation.
• You will not receive a prorated refund for unused time in the current period, except as specified in our Refund Policy.
• Your data will be retained for 90 days post-cancellation, after which it will be permanently deleted.

8. Acceptable Use Policy

You agree to use the Service only for lawful purposes. You must not:

• Use the Service to send unsolicited bulk messages (spam) or to harass individuals.
• Violate any applicable local, state, national, or international law or regulation, including the U.S. CAN-SPAM Act, TCPA (Telephone Consumer Protection Act), and any applicable telemarketing laws.
• Scrape, crawl, or extract data from the Service beyond normal use.
• Attempt to reverse-engineer, decompile, or otherwise derive source code from the platform.
• Access or attempt to access any part of the Service you are not authorized to access.
• Introduce malware, viruses, or other malicious code.
• Impersonate any person or entity.
• Use the Service to infringe on any third party's intellectual property rights.
• Resell, sublicense, or commercially exploit the Service or its data without our express written consent.

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without refund.

9. Lead Data & Usage Responsibility

The lead data accessible through the Service is provided for legitimate B2B sales and marketing purposes only. By accessing lead data, you agree to:

• Use leads only for lawful B2B outreach consistent with applicable laws, including the CAN-SPAM Act and TCPA.
• Honor opt-out and do-not-call requests promptly.
• Not use lead data to discriminate against any individual or class of individuals.
• Take full legal responsibility for how you contact, engage with, or store information about any lead.

Woofer LLC provides access to data as a tool. We are not responsible for the outcomes of your outreach campaigns or for compliance failures arising from your use of lead data.

10. Intellectual Property

The Service and all its content — including but not limited to software, algorithms, UI/UX design, databases, trademarks, trade dress, logos, and all other materials — are the exclusive intellectual property of Woofer LLC and are protected by U.S. and international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes during your active subscription.

Any unauthorized use of our intellectual property is strictly prohibited and may result in civil and criminal liability.

11. Disclaimers & Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND.

TO THE FULLEST EXTENT PERMITTED BY LAW, WOOFER LLC EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that: (a) the Service will be uninterrupted or error-free; (b) any defects will be corrected; (c) the Service or its servers are free of viruses or other harmful components; or (d) lead data is complete, accurate, or current.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• WOOFER LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO US IN THE THREE (3) MONTHS PRECEDING THE CLAIM OR (B) USD $100.

Some jurisdictions do not allow certain exclusions or limitations of liability. In such jurisdictions, the above limitations apply to the fullest extent permitted by law.

13. Indemnification

You agree to defend, indemnify, and hold harmless Woofer LLC and its officers, directors, employees, agents, and successors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your use of or access to the Service; (b) your violation of these Terms; (c) your violation of any applicable law or third-party rights; or (d) any content you submit or transmit through the Service.

14. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions, to the maximum extent permissible.

Mandatory Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved informally shall be finally settled by binding arbitration administered under the rules of the American Arbitration Association (AAA), with proceedings conducted in English. The arbitration shall be conducted on an individual basis — class action arbitrations are not permitted.

Exceptions

Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

Informal Resolution

Before initiating arbitration, you agree to first contact us at legal@zaptaa.com and give us 30 days to attempt to resolve the dispute informally.

15. Class Action Waiver

TO THE EXTENT PERMITTED BY LAW, YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST WOOFER LLC. All claims must be brought in your individual capacity only.

16. Termination

We may suspend or terminate your access to the Service immediately and without notice if we determine, in our sole discretion, that you have violated these Terms, engaged in fraudulent conduct, or that continued access poses a risk to other users or to the Service.

Upon termination for cause, no refund will be issued. Upon any termination, all licenses granted to you immediately cease and you must stop all use of the Service.

17. Changes to These Terms

We may modify these Terms at any time. Material changes will be communicated by email and/or an in-app notice at least 14 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree, you must cancel your subscription before the effective date.

18. General Provisions

• Entire agreement: These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Woofer LLC regarding the Service.
• Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force.
• Waiver: Our failure to enforce any right or provision shall not be deemed a waiver of such right or provision.
• Assignment: You may not assign or transfer any rights under these Terms without our prior written consent. We may freely assign our rights.
• Force majeure: We are not liable for failure to perform due to events beyond our reasonable control, including natural disasters, government actions, or internet outages.

19. Contact Information