Refund Policy

1. Overview

This Refund Policy governs all subscription refund requests for the Zaptaa Leads platform, owned and operated by Woofer LLC, an Egyptian Limited Liability Company. All payments are processed by Paddle.com Market Limited, our merchant of record.

We are committed to a fair and transparent refund process. Because Zaptaa Leads provides immediate access to a curated lead database and tooling upon subscription, our refund eligibility is tied directly to demonstrable non-use of the service, as detailed below.

2. General No-Refund Position

All subscription fees are generally non-refundable. By subscribing to Zaptaa Leads, you acknowledge and agree that:

• You receive immediate access to the full feature set of your chosen plan upon payment.
• The Service delivers ongoing value through continuous access to live data, tooling, and infrastructure.
• Subscription fees compensate for platform access, data maintenance, and operational costs that are incurred regardless of your individual usage.
• Partial-month refunds are not available on monthly or annual plans for time not used after a cancellation.

What counts as "using" leads?

Lead usage is measured by our platform's server-side activity logs. Any of the following actions constitutes using a lead and counts toward your monthly usage tally:

• Viewing a lead's full contact record or details page.
• Exporting or downloading lead data in any format.
• Initiating a call to a lead via the power dialer.
• Adding a lead to a pipeline, deal, or campaign.
• Sending an email or other communication to a lead from within the platform.
• Creating a note or task associated with a lead.

Plans without a defined monthly lead cap

For plans described as offering "unlimited" leads or those without a numerical monthly lead limit, we will calculate your usage against the median monthly lead interaction across all subscribers on your plan tier. The 20% threshold will be applied against that median. We will communicate this figure to you in writing upon any refund request.

4. Additional Requirements for Refund Eligibility

Even if you meet the 20% usage threshold in Section 3, a refund request must also satisfy all of the following:

1. Timely submission: Your refund request must be submitted within 7 calendar days of the subscription renewal charge (or initial charge for new subscribers) for which you are seeking a refund. Late requests will not be considered.
2. Account in good standing: Your account must not have been suspended or terminated for violation of our Terms of Service. Refunds are not available to users whose accounts were terminated for cause.
3. First-time refund: Refunds are limited to one (1) per customer account, ever. Repeat refund requests will be declined.
4. Written request: You must submit a refund request in writing via email (see Section 6). Verbal or chat-only requests will not be accepted.

5. Refund Process & Timeline

Step 1 — Submit your request

Email refunds@zaptaa.com with the subject line "Refund Request – [your account email]". Include:

• Your account email address.
• The billing date of the charge you are disputing.
• A brief explanation of why you believe you qualify under the 20% usage condition.

Step 2 — Usage verification

Within 5 business days of receiving your request, our team will review your server-side usage logs for the relevant billing period. We will notify you of our findings via email.

Step 3 — Decision & refund

If your request is approved, we will process the refund through Paddle within 5–10 business days. Refunds will be issued to the original payment method. Processing times may vary by bank or card issuer.

If your request is denied, we will provide a written explanation including your verified usage figures.

6. Contact for Refund Requests

7. Chargebacks

We strongly encourage you to contact us before initiating a chargeback with your bank or card issuer. Initiating a chargeback without first contacting us and exhausting our refund process may result in:

• Immediate suspension of your account.
• Permanent ban from the Service.
• Our contesting the chargeback with your bank using documented usage evidence.

We reserve the right to recover chargeback fees and related costs from you where a chargeback is found to be fraudulent or made in bad faith.

8. Scenarios Where Refunds Are Not Available

Refunds will not be granted in any of the following situations:

• You used 20% or more of your monthly lead allocation.
• The refund request was submitted more than 7 days after the billing date.
• Your account was terminated for violating our Terms of Service.
• You have previously received a refund on the same account.
• You simply changed your mind, no longer need the service, or found an alternative.
• You experienced technical issues that were promptly resolved by our support team.
• Annual plans are not eligible for mid-term refunds except under the 20% usage condition applied to the specific month in question.
• Add-on purchases or one-time fees are non-refundable.

9. Governing Law

This Refund Policy is part of and governed by our Terms of Service and subject to the same governing law and dispute resolution provisions. Nothing in this Policy limits any statutory rights you may have under applicable consumer protection laws in your jurisdiction.

10. Changes to This Policy

We may update this Refund Policy at any time. Material changes will be communicated by email and/or in-app notice at least 14 days before they take effect. Continued use of the Service after that date constitutes acceptance of the updated Policy.